Valuable resources for you and your team transform the customer experience

Our Resource Hub

When you’re looking to select the right partner for your business, it starts with Trust and that is something that needs to be earnt through shared honesty and value.

As such, we work hard to create valuable resources which support the needs of you and your business. From topical industry specific articles to material that helps you plan your business case, we aim to provide value across all of our resources.

However, should you not find what it is you’re looking for please do reach out to our team and let them know.

Working Remotely At TieTa

21 March 2022

  • Blog Article

Working Remotely At TieTa

Our head of UK contact centre talking about working remotely at a call centre

Empathy and building rapport with your customer

21 March 2022

  • All Industries
  • Blog Article

Empathy and building rapport with your customer

How can you teach your staff to show empathy to your customers?

Complaints: How to try to retain complaint customers and even turn them into advocates of your business

21 March 2022

  • All Industries
  • Blog Article

Complaints: How to try to retain complaint customers and even turn them into advocates of your business

Understanding complaints is important for any business understanding what it is doing wrong and how to fix it.

Hexagon - Case Study

14 March 2022

  • Financial Services
  • Case Study

Hexagon - Case Study

Download our 'real-world' case study instantly.

The art of writing customer service emails.

10 March 2022

  • Blog Article
  • All Industries

The art of writing customer service emails.

We all know how vital email templates or canned responses are to Contact Centre staff.

The Power of Analytics in Contact Centres and Beyond

10 March 2022

  • Blog Article
  • All Industries

The Power of Analytics in Contact Centres and Beyond

“Analytics is the foundation for strategy and strategy is parallel to analytics. Decisions are best made from data.”

The Importance of a Low Abandonment Rate

09 March 2022

  • Blog Article
  • All Industries

The Importance of a Low Abandonment Rate

That all important KPI of Abandonment Rate used to measure the success of a call centre's effectiveness.

Effective Onboarding

09 March 2022

  • Blog Article
  • All Industries

Effective Onboarding

Onboarding is one of the most important parts of any new employees’ life with a company.

The Critical 30 Days

09 March 2022

  • Blog Article
  • Financial Services

The Critical 30 Days

What makes the first 30-days of early-collections a critical one to help customer get back on track?