Offering a variety of debt recovery solutions and vulnerable customer management

Debt Collection & Arrears Management

With our fully outsourced debt recovery solution, the TieTa team can handle all your debt management requirements - including follow-up phone calls, emails and letters to clients with outstanding payments.

Our Debt recovery services include span across the collection of repayments and debt collection, to debt recoveries, debt management and general collection.

We can also help with various types of debt recovery including arrears, credit card payments, invoice recovery, legal battles and outstanding compensation, all repayments across medical, mortgage and store card.

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Spotlight Video: Risto Proosa, Debt Collection & Arrears Management Solution

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Our industry experience and supporting your vulnerable customers

TieTa was previously the arm of one of the UK’s largest short-term lenders and we successfully engaged with over 300,000 customers over a 10-year period - gaining hands-on experience and expertise in an FCA regulated environment. We therefore fully appreciate and respect all the laws and regulations required to run a debt recovery operation smoothly.

With a local team based in Banbury, Oxfordshire and we go beyond just offering outsourced debt management services to becoming a real partner to your company and learning about your business. We understand how stressful and time-consuming debt collection can be - and we are delighted to offer an effective solution and take the headache out of your daily routine.

You can transfer vulnerable customer calls and emails to our dedicated vulnerability team. Our trained team of agents know how to manage vulnerable customers in order to treat them fairly and with empathy. This allows your team to reduce contact handling times while our specialists will take care of your customers.

We can help you with outbound dialling campaigns to engage with your customers. Our dedicated team will work side-by-side with our in-house support team to achieve the best outcomes.

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